Our Plan of Care Process
Let us help you design a home healthcare plan specific to your needs.
Connect with us via our website or telephone at (866) 737-2273. Our Customer Service Experts are available live from 8:00 AM EST to 11:00 PM EST Monday through Friday, and Saturdays from 9:00 AM to 6:00 PM. If you leave a message after hours or if a Customer Service Expert is busy with another client, our goal is to contact you within 30 minutes from the time you left a message. If by web, we will reach out to schedule a call as quickly as possible.
Phone Interview to Assess General Care Needs
Our Customer Service Experts will work with you to fully understand your unique situation. We will verify your personal information and assess what type of help you or your loved one needs, and provide you with service options that best meet your physical and financial needs.
Schedule Complimentary In-Home Assessment
After all information is gathered, our Client Services Supervisor will discuss next steps and schedule a complimentary in-home assessment or in-home conference.
Complimentary In-Home Assessment
As part of our complimentary in-home assessment or home conference, one of our highly trained nurses or branch office staff will come to the client’s home and speak with you and/or your loved one face to face to learn more about the client, help determine the amount of care needed, and then work with you to create the Care Plan that meet your needs. This allows us to determine client preferences when assigning a caregiver. Matching the right caregiver to the client is a critical part of the Care Plan.
Start of In-Home Care Plan
Based on the mutually agreed upon Care Plan, we will quickly match the client with highly trained care giver and schedule the first day of care.
Quality of Care Is Often Seen In The Small Things
Our home care is designed around the needs of our clients in their own living space.
Our Quality Assurance Plan of Care Follow-up Process
Within 30 days of the client’s first day of care, the client and/or family will receive a customer service call to ensure you are satisfied with the services being received.
The nurse or branch office staff will conduct supervisory visits throughout the duration of care with us. These will be both announced and unannounced visits while the caregiver is present. There will also be intermittent visits with the client and the client’s family to discuss progress of care and to identify any care plan changes.
Nurse or branch office staff may conduct care conferences at the request of the client, the family, client physician, or funding source.