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Our Plan of Care Process

Let us help you design a home healthcare plan specific to your needs.
  1. Process Step 1: Contact Us
    Step 1

    Contact Us

    Connect with us via our website or telephone at (866) 737-2273. Our Customer Service Experts are available live from 8:00 AM EST to 11:00 PM EST Monday through Friday, and Saturdays from 9:00 AM to 6:00 PM. If you leave a message after hours or if a Customer Service Expert is busy with another client, our goal is to contact you within 30 minutes from the time you left a message. If by web, we will reach out to schedule a call as quickly as possible.

  2. Process Step 2: Phone Interview
    Step 2

    Phone Interview to Assess General Care Needs

    Our Customer Service Experts will work with you to fully understand your unique situation. We will verify your personal information and assess what type of help you or your loved one needs, and provide you with service options that best meet your physical and financial needs.

  3. Process Step 3: Schedule In-Home Assessment
    Step 3

    Schedule Complimentary In-Home Assessment

    After all information is gathered, our Client Services Supervisor will discuss next steps and schedule a complimentary in-home assessment or in-home conference.

  4. Process Step 4: In-Home Assessment
    Step 4

    Complimentary In-Home Assessment

    As part of our complimentary in-home assessment or home conference, one of our highly trained nurses or branch office staff will come to the client’s home and speak with you and/or your loved one face to face to learn more about the client, help determine the amount of care needed, and then work with you to create the Care Plan that meet your needs. This allows us to determine client preferences when assigning a caregiver. Matching the right caregiver to the client is a critical part of the Care Plan.

  5. Process Step 5: Start of In-Home Care Plan
    Step 5

    Start of In-Home Care Plan

    Based on the mutually agreed upon Care Plan, we will quickly match the client with highly trained care giver and schedule the first day of care.

Quality of Care Is Often Seen In The Small Things

Our home care is designed around the needs of our clients in their own living space.

Our Quality Assurance Plan of Care Follow-up Process

  1. Plan of Care Customer Service Follow-Up Calls
    Step 1

    Customer Service
    Follow-up Calls

    Within 30 days of the client’s first day of care, the client and/or family will receive a customer service call to ensure you are satisfied with the services being received.

  2. Plan of Care Supervisory Visits
    Step 2


    The nurse or branch office staff will conduct supervisory visits throughout the duration of care with us. These will be both announced and unannounced visits while the caregiver is present. There will also be intermittent visits with the client and the client’s family to discuss progress of care and to identify any care plan changes.

  3. Plan of Care, Care Conference
    Step 3


    Nurse or branch office staff may conduct care conferences at the request of the client, the family, client physician, or funding source.